Cancellation & Refund Policy

1. Introduction

This Cancellation and Refund Policy ("Policy") governs all bookings made through the Ridepe platform (website and mobile application, collectively the "Platform"), operated by Ridepe Technologies Private Limited (CIN: U52290UP2026PTC244786).

The Platform facilitates two distinct categories of bookings:

• Bike / Two-Wheeler Rentals.
• Hotel Accommodation Bookings.

Each category is governed by its own cancellation terms as set out below.

2. Bike Rental Cancellation Policy

Cancellations for bike/two-wheeler rental bookings are subject to deductions based on how close to the scheduled pickup time the cancellation is made, as follows:

2.1 Company-Initiated Cancellations

If Ridepe or the vendor partner cancels a confirmed booking due to vehicle unavailability, technical error, or any other reason attributable to the Company or its partner, the entire rental amount and security deposit shall be refunded in full to the User.

2.2 Early Drop-Off

No refund shall be issued for early return of the vehicle prior to the scheduled end of the rental period.

2.3 Partial Day Cancellation

Where a User has booked a multi-day rental and wishes to cancel mid-rental after the rental period has commenced:

• Charges for days/hours already elapsed shall be calculated on a pro-rata basis at the daily rental rate.
• A cancellation charge of 25% shall apply on the remaining unused rental period.
• The balance of the rental amount (after deducting elapsed charges and cancellation charge) shall be refunded within 5-7 working days.
• No partial cancellation refund shall be issued where less than 24 hours remain in the rental period.

2.4 Fuel Charges

Rental charges do not include fuel costs. The vehicle will be provided with sufficient fuel to reach the nearest fuel station. No refund or reimbursement shall be provided for any surplus fuel remaining at the time of vehicle return.

2.5 Breakdown Policy

In the event of a mechanical breakdown of the rented vehicle during the rental period that is not caused by User negligence or misuse:

• The User must immediately contact Ridepe support or the Rental Partner and report the breakdown.
• The Rental Partner shall provide a replacement vehicle or assistance within 4 (four) hours in urban/plains areas, and within 6 (six) hours in hill station areas (including but not limited to Kathgodam, Nainital, Mussoorie, Rishikesh, and surrounding regions) where logistics may be more challenging.
• Where a replacement is not provided within the applicable time window, the User shall be entitled to a pro-rata refund for the unused portion of the rental period.
• No refund shall be issued where the breakdown arises from the User's negligence, improper use, or failure to maintain fuel/oil levels.
• Ridepe shall not be liable for any consequential losses (travel delays, accommodation costs, etc.) arising from a vehicle breakdown.

2.6 Monsoon and Adverse Weather Cancellations

Where a booking cannot be fulfilled or the User chooses to cancel due to severe weather conditions — including heavy rainfall, landslides, road closures, or government-issued travel advisories — the following shall apply:

• Where cancellation is made at least 6 hours before pickup due to an active government travel advisory or road closure notification: full refund.
• Where cancellation is made less than 6 hours before pickup or during the rental period due to weather: 25% cancellation charge on the unused portion.
• Ridepe shall not be liable for consequential losses (hotel stay, missed travel plans) arising from weather-related cancellations.

2.7 Security Deposit Refund

The security deposit collected at the time of booking or vehicle handover shall be refunded immediately upon satisfactory return of the vehicle, subject to inspection by the Rental Partner. Where damage, traffic violations, outstanding dues, or other deductions are identified at the time of return, the Vendor shall communicate the deduction amount to the User, and the balance security deposit (after deduction) shall be refunded immediately. Where the deduction amount exceeds the security deposit, the balance shall be separately recoverable from the User.

3. Hotel Booking Cancellation Policy

Cancellations for hotel accommodation bookings made through the Platform are governed by the following standard policy:

Some hotel partners may specify a booking-specific cancellation policy that differs from the standard policy above. Where such a policy is displayed on the booking page or booking voucher at the time of reservation, the booking-specific policy shall prevail over the standard policy stated in this Section.

3.1 Hotel Partner Responsibility

Hotel partners reserve the right to deny check-in where a guest is unable to provide a valid government-issued identity proof, where the booking does not comply with the hotel's occupancy or guest policies, or where the hotel reasonably suspects fraudulent activity. In such cases, Ridepe shall not be obligated to issue a refund, and the User shall pursue resolution directly with the concerned hotel partner.

4. Refund Process and Timeline

• All refund requests must be submitted through the Platform or by writing to our support team at the contact details in Section 8.
• Once a cancellation is confirmed, the applicable refund amount (after deduction, if any) will be processed within 5–7 working days, excluding Saturdays, Sundays, and bank holidays.
• The actual time for the refund to reflect in your source account may vary depending on the policies and processing times of your bank or payment provider, for which Ridepe shall not be held liable.
• Refunds will be credited to the original payment method used at the time of booking, unless otherwise mutually agreed.

5. GST and Platform Fee Refund

• Ridepe's platform/convenience fee, where charged at the time of booking, is non-refundable in cases of User-initiated cancellations, regardless of the cancellation timing.
• Platform fee shall be refunded in full only where Ridepe or the Rental/Hotel Partner initiates the cancellation, or where the booking cannot be fulfilled due to reasons attributable to Ridepe or its Partner.
• GST charged on the rental amount shall be refunded proportionally based on the applicable refund amount after deductions. GST on the platform fee shall not be refunded in cases of User-initiated cancellation.
• Where a booking is fully refunded (100%), all taxes collected including GST shall also be refunded in full.

6. Non-Refundable Bookings

Certain bookings, including promotional offers, discounted last-minute deals, or bookings explicitly marked as "non-refundable" at the time of booking, shall not be eligible for any refund, regardless of the cancellation timing.

7. Force Majeure

Ridepe shall not be liable for cancellations or inability to provide services due to circumstances beyond its reasonable control, including natural disasters, government restrictions, strikes, pandemics, or other events of force majeure. In such cases, the Company will endeavour to offer rescheduling, credit, or partial refund options on a case-by-case basis.

8. Contact for Cancellations and Refunds

For any cancellation, refund, or booking-related queries, please reach out to us:

9. Changes to this Policy

Ridepe reserves the right to amend or update this Cancellation and Refund Policy at any time. Changes will be effective upon posting on the Platform with an updated revision date. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.