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This Agreement sets out the terms and conditions governing the relationship between Ridepe Technologies Private Limited and its Bike Rental Vendor Partners for listing vehicles, accepting bookings, processing payouts, and providing rental services through the Ridepe Platform.
This Bike Rental Vendor Partner Agreement ("Agreement") is entered into between:
Ridepe and the Vendor shall hereinafter be individually referred to as a "Party" and collectively as the "Parties".
Ridepe operates a technology marketplace platform that connects Users seeking bike rental services with independent Rental Vendors. Under this Agreement, Ridepe shall list the Vendor's vehicles on the Platform and facilitate bookings on behalf of the Vendor. Ridepe acts solely as a technology facilitator and aggregator and does not own, operate, or maintain the Vendor's vehicles.
The Vendor shall register on the Ridepe Partner Portal and provide all information required for listing. Ridepe reserves the right to conduct background verification of the Vendor, including verification of vehicle RC, insurance certificates, and identity documents, before approving the Vendor's listing. Ridepe may reject any application without assigning reasons.
The Vendor must submit the following documents at the time of onboarding and keep them current throughout the term of this Agreement:
The Vendor is solely responsible for ensuring that all information provided for each listing is accurate, current, and not misleading. Ridepe reserves the right to remove or suspend any listing found to be inaccurate or in breach of Platform policies.
Ridepe shall charge a platform commission of 15% (fifteen percent) of the Rental Amount for each confirmed and completed booking facilitated through the Platform. This commission is exclusive of Goods and Services Tax (GST). Applicable GST on Ridepe's commission shall be charged separately as per prevailing law and shall be borne by the Vendor.
| Component | Details |
|---|---|
| Rental Amount (example) | ₹1,000 |
| Ridepe Commission (15%) | ₹150 |
| GST on Commission (18% of ₹150) | ₹27 |
| Net Payout to Vendor | ₹823 |
Ridepe shall process the Net Payout to the Vendor's registered bank account on the next working day following the completion of each booking. "Working day" means any day other than Saturday, Sunday, or a bank holiday. GST on commission shall be deducted from the payout at source.
Ridepe reserves the right to deduct from the Net Payout any of the following:
Where a booking is cancelled by the User, the Vendor shall receive the applicable cancellation charge (as per Ridepe's Cancellation & Refund Policy) less Ridepe's commission. Where a booking is cancelled by the Vendor or due to Vendor's failure to provide the vehicle, no payout shall be made and any amount received from the User shall be fully refunded.
Where a User initiates a chargeback, payment reversal, or dispute with their bank or payment provider in respect of a completed booking, Ridepe reserves the right to withhold the relevant Net Payout to the Vendor pending resolution of the investigation. Once resolved in favour of Ridepe and the Vendor, the withheld amount shall be released within 3 working days.
Confirmed bookings must be honoured by the Vendor. Where a Vendor cancels or fails to fulfil a confirmed booking, the following penalty structure shall apply:
A cancellation shall be deemed Vendor-initiated where the Vendor fails to provide the vehicle, marks a booking as cancelled without User consent, or is unreachable at the time of handover.
| Violation | Action |
|---|---|
| 1st / 2nd booking cancellation | Warning / ₹500 penalty |
| 3rd booking cancellation | ₹1,000 + temporary suspension |
| Insurance lapse | Immediate listing suspension |
| Unroadworthy vehicle handed over | Listing suspension + investigation |
| Repeated rating below threshold | Permanent delisting |
| Fraudulent documents / conduct | Immediate termination + legal action |
The security deposit shall be collected by the Vendor directly from the User at the time of vehicle handover, unless Ridepe has explicitly agreed in writing to collect the deposit through the Platform on the Vendor's behalf. In all cases, the security deposit remains the property of the User and must be refunded in full by the Vendor immediately upon satisfactory return of the vehicle, subject to any damage deductions.
The Vendor shall keep their vehicle availability calendar updated on the Platform in real time. Failure to honour a confirmed booking due to incorrect availability shall be treated as a Vendor-initiated cancellation and shall attract the penalties under Section 6.2.
Ridepe may display User ratings and reviews for each Vendor listing on the Platform. Where a Vendor's average rating falls below the minimum threshold set by Ridepe (as communicated from time to time), Ridepe reserves the right to temporarily suspend or permanently delist the Vendor's listings.
This Agreement does not create any exclusivity obligation on the Vendor. The Vendor is free to list their vehicles on other platforms simultaneously. However, bookings received through the Ridepe Platform must be fulfilled as per the terms of this Agreement and must not be redirected to other platforms.
The Vendor shall at all times comply with the Motor Vehicles Act, 1988, applicable RTO regulations, and any other applicable central or state legislation in relation to their vehicles and rental operations.
Where a GPS tracker or telematics device has been installed by the Vendor or is required by Ridepe, the Vendor shall ensure it remains functional and shall promptly notify Ridepe of any malfunction.
The Vendor is solely and primarily responsible for the roadworthiness, safety, insurance, and condition of the rented vehicle. The Vendor shall be liable for any loss, injury, or damage arising from a defect in the vehicle, inadequate maintenance, or non-compliance with applicable law.
Ridepe's role is limited to that of a technology platform and marketplace facilitator. Ridepe shall not be liable to the Vendor or any third party for any loss, damage, injury, or legal consequence arising from the use of the Vendor's vehicle by a User. Ridepe's maximum financial liability to the Vendor under this Agreement shall not exceed the Net Payout due for the specific booking giving rise to the claim.
In the event of an accident involving the Vendor's vehicle, the Vendor shall be responsible for initiating the insurance claim with their insurer. Ridepe shall provide reasonable assistance (such as sharing booking records or User contact details) but shall bear no financial liability for uncovered insurance amounts or claim rejections. The insurance deductible or excess shall be borne by the User as per the Cancellation & Refund Policy.
The Vendor shall indemnify, defend, and hold harmless Ridepe, its directors, employees, and agents from any claims, damages, penalties, or legal costs arising from: (a) any accident, injury, or property damage involving the Vendor's vehicle; (b) the Vendor's failure to maintain valid insurance or comply with applicable law; (c) any misrepresentation in the Vendor's listing; or (d) any dispute between the Vendor and a User.
The Vendor shall not:
The Vendor agrees to keep confidential all User data received through the Platform and to use such data solely for the purpose of fulfilling the specific booking. All data handling shall comply with the Digital Personal Data Protection Act, 2023.
The Vendor grants Ridepe a non-exclusive, royalty-free licence to use the Vendor's business name, logo, vehicle photographs, and listing information on the Platform for the purpose of facilitating bookings. All intellectual property of Ridepe remains the exclusive property of Ridepe.
This Agreement shall commence on the date of signing and shall continue until terminated by either Party in accordance with this Section.
Either Party may terminate this Agreement by giving 30 (thirty) days' written notice to the other Party without assigning any reason.
Ridepe may terminate this Agreement with immediate effect, without notice or liability, if the Vendor:
Upon termination, all confirmed bookings already made through the Platform must be honoured by the Vendor unless otherwise agreed. Pending payouts for completed bookings shall be settled within 7 working days, subject to any deductions.
This Agreement is governed by the laws of India. Any dispute shall first be resolved through good-faith negotiation within 15 days of written notice. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat at Varanasi, Uttar Pradesh.
IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date last signed below.
(To be completed by Vendor at time of onboarding)
| Field | Details |
|---|---|
| Vehicle Make & Model | |
| Year of Manufacture | |
| Registration Number | |
| Engine Capacity (cc) | |
| Insurance Valid Until | |
| PUC Valid Until | |
| Fitness Certificate Valid Until | |
| Pickup Location | |
| Daily Rental Price (₹) | |
| Security Deposit Amount (₹) | |
| GPS Installed (Yes/No) | |
| Helmet Provided (Yes/No) |