Cancellation & Refund Policy
This policy outlines the terms for cancellations and refunds for bike rentals and hotel bookings made through our platform.
Refunds and cancellations may vary depending on the vendor. Our platform acts only as an intermediary.
1. Bike Rental Cancellation
- Free cancellation may be allowed if cancelled within a specified time before booking start.
- Partial refund may apply for late cancellations.
- No refund for last-minute cancellations or no-shows.
- Security deposit (if any) will be refunded after inspection of the bike.
2. Hotel Booking Cancellation
- Cancellation policies depend on the hotel vendor.
- Some bookings may be non-refundable.
- Refund eligibility depends on cancellation timing and hotel policy.
3. Refund Process
- Refunds will be processed to the original payment method.
- It may take 5–10 business days for the refund to reflect.
4. Service Fees
Platform service fees or convenience charges may be non-refundable.
5. Vendor Responsibility
Vendors are responsible for setting their own cancellation and refund rules. We are not liable for disputes but may assist in resolution.
6. Exceptional Cases
Refunds may be provided in special situations such as service unavailability, subject to review.
7. Contact Support
For any cancellation or refund queries, please contact our support team.