Terms & Conditions

Introduction

These Terms of Service ("Terms") of the website located at ridepe.co, and the associated mobile application (collectively, the "Platform") are between Ridepe Technologies Private Limited ("Company", "we", "us", "our"), a company incorporated under the Companies Act, 2013, with its registered office at Krishna Nagar, Darekhu, Jagatpur, Varanasi - 221313, Uttar Pradesh, and the registered users of the Platform ("you", "your", "User"). These Terms describe the conditions on which the Company offers its Services and shall be read together with our Privacy Policy and our Cancellation & Refund Policy, each of which is incorporated herein by reference.

By accessing the Platform, you agree to be bound by these Terms, all applicable laws, and any other policies referenced herein. Your continued use of the Platform constitutes acceptance of these Terms as revised from time to time.

Click to Accept

Before using certain areas of the Platform, you may be required to indicate acceptance of additional terms by clicking "I Accept", "I Agree", or similar acknowledgement. Any consent so provided shall be deemed valid consent under applicable law, in accordance with Section 10A of the Information Technology Act, 2000.

Updates to These Terms

We may update, amend, or revise these Terms from time to time without prior notice. The updated Terms shall be effective immediately upon posting. You are responsible for reviewing these Terms periodically. Continued use of the Platform after any update constitutes your acceptance of the revised Terms.

Platform Services

Ridepe operates an online travel marketplace connecting Users to: (a) independent bike/two-wheeler rental vendors ("Rental Partners"), and (b) independent hotel and accommodation providers ("Hotel Partners"), collectively referred to as "Partners". Ridepe facilitates discovery, booking, and payment for these services but does not itself own, operate, or manage the vehicles or accommodations listed on the Platform.

Eligibility & Account Registration

To access RidePe services, you must create a valid account using accurate personal information. Only individuals who are legally eligible to enter into a binding contract may register on the Platform.

• • You must be at least 18 years of age and legally competent to enter into a binding contract to use the Platform. Minors, un-discharged insolvents, and persons of unsound mind are not eligible to register.
• Age verification may be conducted at the time of registration or vehicle pickup through government-issued identity documents. Ridepe reserves the right to cancel any booking and forfeit amounts paid where the User is found to be under 18 years of age. Parental or guardian consent does not override this restriction.
• You must provide accurate and complete information at the time of registration and promptly update it if it changes.
• You authorise Ridepe to verify your Account information, including identity and licence documents, as required by applicable law.
• You will not use a false identity, impersonate any person, or use an Account you are not authorised to use.
• One Account shall not be used by more than one User. Any such unauthorised use may result in suspension or termination of the Account.

Documents Required for Bike Rental

• A valid original Indian Driving Licence (learner's licence not accepted)
• Government-issued photo identity proof (Aadhaar, Voter ID, or Passport)
• International Users: valid driving licence from home country, International Driving Permit, valid passport and visa

Platform Licence

Subject to compliance with these Terms, Ridepe grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial use. You may not copy, modify, distribute, sell, sublicense, reverse-engineer, or create derivative works from the Platform or its content. All intellectual property in the Platform remains the exclusive property of Ridepe.

Bike Rental Booking Terms

Hotel Booking Terms

Coupons & Promotional Vouchers

Ridepe or its affiliated partners may, at their sole discretion, issue coupons or vouchers. Coupons represent discounts or cashback applicable to bookings and do not cover applicable taxes. Vouchers issued in connection with cancellations may be redeemed for future bookings on the Platform, subject to the terms communicated at the time of issuance.

Rules & Code of Conduct

You shall not use the Platform for any unlawful purpose and shall comply with all applicable laws. By way of example and not limitation, you shall not:

• Violate any applicable law, rule, or regulation, or infringe the rights of any third party
• Post or transmit content that is threatening, abusive, harassing, defamatory, fraudulent, or deceptive
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Upload viruses or malicious code, or interfere with the proper functioning of the Platform
• Attempt to reverse-engineer, decompile, or derive the source code of the Platform
• Use the Platform to build a competing product or service
• Submit false, incomplete, or inaccurate information at any stage of booking

Use of Your Information

Information you provide on the Platform will be used in accordance with our Privacy Policy, which is incorporated into these Terms by reference. We may preserve and disclose your information where required by law, to enforce these Terms, to respond to claims of rights violations, or to protect the rights, property, or safety of Ridepe, its Users, or the public.

Use of Rented Vehicle and Prohibited Uses

Bookings are for personal use only. The User is solely responsible for the rented vehicle during the rental period. The User agrees to:

• Wear helmets and appropriate riding gear at all times; no flip-flops, sandals, or shorts
• Ensure only the registered User operates the vehicle
• Inspect the vehicle at pickup and immediately report any damage, malfunction, or missing parts
• Return the vehicle in the same condition as received, at the designated location and time
• Bear sole responsibility for traffic violations, tolls, and associated penalties incurred during the rental period
• Not use the vehicle for racing, rallies, stunts, or any commercial or competitive purpose
• Not operate the vehicle under the influence of alcohol, drugs, or any impairing substance
• Not carry passengers or load beyond the prescribed limit, or carry weapons or illegal substances
• Not make any modification, internal or external, to the vehicle

Users ride at their own risk. While vehicles provided through the Platform are insured by the respective Rental Partner, Ridepe does not independently warrant or guarantee coverage and is not responsible for the User's accidental expenses, injury, or loss arising from use of the vehicle.

Emergency Contact

The User may be required to provide a valid emergency contact number prior to vehicle handover. Failure to provide a valid emergency contact may, at the Rental Partner's discretion, result in refusal of vehicle handover.

Vehicle Availability

Vehicle availability is subject to confirmation by the Rental Partner at the time of booking. Ridepe does not guarantee the availability of any specific vehicle model, category, or variant. In the event that a confirmed vehicle is unavailable, Ridepe or the Rental Partner shall offer an equivalent alternative or a full refund.

Right to Reject Booking

Ridepe reserves the right to reject, cancel, or decline to process any booking at any stage, without assigning reasons, where Ridepe reasonably suspects fraud risk, verification mismatch, security concerns, or any violation of these Terms. In such cases, any amount paid shall be refunded to the User's original payment method.

Vehicle Damage

The User shall bear the cost of any damage to the rented vehicle incurred during the rental period, as assessed jointly by the Rental Partner and Ridepe at the time of drop-off. Pre-existing damage mutually acknowledged at the time of pickup shall not be charged to the User.

Chargeable damage includes, but is not limited to:

• Scratches, dents, broken mirrors, indicators, or headlights
• Damage to body panels, chassis, or mechanical components
• Loss or damage to accessories or chargers provided with the vehicle

Helmet Charges

Loss or damage to any helmet provided with the vehicle shall attract replacement charges as determined by the Rental Partner. The User shall pay such charges before or at the time of vehicle return.

Loss of Vehicle Key

In the event of loss of the vehicle key, all costs arising therefrom shall be borne entirely by the User, including lost key charges, towing charges, lock replacement charges, and key programming charges, as applicable and as communicated by the Rental Partner.

Damage charges shall be assessed by the Rental Partner, subject to review by Ridepe. Ridepe shall review the assessment and its decision shall be reasonable and based on available evidence. The Company reserves the right to deduct applicable damage charges from the security deposit held. Where damage costs exceed the security deposit, the balance shall be payable by the User immediately.

Accident & Insurance

In the event of any accident involving the rented vehicle:

• The User must notify Ridepe and the Rental Partner within 24 hours of the accident occurring.
• In the case of a serious accident involving injury, death, or significant third-party property damage, the User must file a First Information Report (FIR) with the nearest police station immediately and provide a copy to Ridepe.
• The insurance deductible or excess applicable to any insurance claim shall be borne entirely by the User.
• If the insurance claim is rejected for any reason, including breach of policy conditions or negligence on the part of the User, the User shall be liable for the full actual cost of repair or replacement.

Vehicle Theft

• In the event of theft or disappearance of the rented vehicle, the User must immediately file a First Information Report (FIR) at the nearest police station.
• A copy of the FIR must be submitted to Ridepe and the Rental Partner without delay.
• The User must cooperate fully with the Rental Partner, Ridepe, and law enforcement authorities throughout the investigation and recovery process.
• Where negligence on the part of the User is established (including leaving the vehicle unlocked, unattended in an unsafe area, or in breach of any Terms), Ridepe or the Rental Partner may initiate recovery proceedings against the User for the fair market value of the vehicle.
• Refusal to cooperate with the recovery process may result in legal action, the costs of which shall be borne by the User.

Traffic Challans & Fines

All traffic challans, e-challans, parking penalties, speed violation fines, and any other legal fines or penalties incurred during the rental period are the sole responsibility of the User. Where such challans or fines are levied on the vehicle or the Rental Partner subsequent to the rental period, Ridepe reserves the right to recover the amounts due directly from the User's security deposit or registered payment method on file.

GPS & Tracking Device

All vehicles listed on the Platform may be equipped with GPS trackers, speed governors, or other telematics and tracking devices installed by the Rental Partner. The User is strictly prohibited from disconnecting, tampering, damaging, or attempting to disable any such device. Any such action shall be treated as a material breach of these Terms and may attract penalties including forfeiture of the security deposit, cancellation of the booking without refund, and legal action.

Unauthorised Driver

Only the User who has registered the booking, submitted valid identity and driving licence documents, and been verified on the Platform is permitted to operate the rented vehicle. The User shall not hand over the vehicle to any other person, whether or not that person holds a valid driving licence. Any violation of this clause shall constitute a material breach of these Terms and may result in immediate cancellation of the booking, forfeiture of the security deposit, and the User bearing full liability for any damage, accident, or legal consequence arising from such unauthorised use.

Outstation & State Border Travel

Certain vehicles listed on the Platform may be subject to restrictions on travel beyond the city of booking or across state borders, as determined by the Rental Partner. Users must confirm with the Rental Partner at the time of pickup whether outstation or inter-state travel is permitted for the specific vehicle booked. Travel to restricted areas without prior written permission from the Rental Partner shall constitute a breach of these Terms, and the User shall bear full liability for any damage, accident, fine, or legal consequence arising therefrom.

Breakdown Assistance

• In the event of a mechanical breakdown during the rental period, the User must immediately contact Ridepe support or the Rental Partner using the contact details provided at the time of booking.
• The User must not arrange or authorise any repair, servicing, or modification of the vehicle without prior written approval from the Rental Partner.
• Unauthorised repairs shall not be reimbursed and may void the vehicle's insurance coverage.
• Mechanical failures arising from improper use or negligence by the User shall not entitle the User to any refund and the cost of repair shall be borne by the User.

Platform Fee and Aggregator Status

Ridepe is a technology platform and marketplace aggregator. Ridepe does not own, operate, or maintain the vehicles or hotel accommodations listed on the Platform. Ridepe facilitates discovery, booking, and payment between Users and independent Rental Partners or Hotel Partners.

Ridepe may charge a platform fee or convenience fee in connection with a booking, which will be clearly disclosed to the User at the time of checkout before payment is made. The platform fee is charged as a percentage of the booking amount or as a fixed amount per transaction, as applicable and as displayed at checkout. Such fee is non-refundable in cases of User-initiated cancellations, but shall be refunded in full where Ridepe or the Partner initiates the cancellation.

Vendor Liability

The primary responsibility for the roadworthiness, maintenance, insurance, and fitness of any vehicle listed on the Platform rests with the respective Rental Partner. Ridepe does not independently verify the mechanical condition or insurance coverage of each vehicle and makes no warranty regarding the same. In the event of any dispute arising from the condition or performance of a rented vehicle, the User's primary recourse shall be against the Rental Partner.

Fraud & Fake Documents

Submission of false, forged, tampered, or invalid identity documents or driving licences is strictly prohibited. If such documents are detected at any stage — before, during, or after a booking — Ridepe shall:

• Immediately cancel the booking without any refund
• Permanently suspend or terminate the User's Account
• Report the matter to the relevant law enforcement authorities under applicable provisions of the Bharatiya Nyaya Sanhita, 2023 (including provisions relating to forgery, cheating, and using forged documents as genuine)

Chargeback & Payment Disputes

In the event that a User initiates a fraudulent, unjustified, or bad-faith chargeback or payment dispute with their bank, card issuer, or payment provider in respect of a valid booking made on the Platform, Ridepe reserves the right to:

• Recover the full booking amount and any associated platform fees, bank charges, and dispute-handling costs from the User
• Suspend or permanently terminate the User's Account pending investigation
• Pursue legal or recovery action against the User where warranted

Users experiencing legitimate payment issues are requested to contact Ridepe support at support@ridepe.co before initiating any chargeback or dispute.

Third Party Services

The Platform may contain links to, or facilitate transactions with, third-party Rental Partners, Hotel Partners, and payment gateways. Ridepe does not control and is not responsible for the acts, omissions, products, or services of such third parties. Any dealings with such Partners are at your own risk, and Ridepe makes no warranties regarding their quality, accuracy, or suitability.

Intellectual Property

Ridepe owns all right, title, and interest in the Platform, including its design, content, trademarks, logos, source code, and all related intellectual property. No licence or right is granted to you except as expressly stated in these Terms. Any unauthorised use of Ridepe's intellectual property is strictly prohibited.

Confidentiality

Each Party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other Party in connection with these Terms, except where such information is independently known, becomes public through no fault of the receiving Party, or is required to be disclosed by law.

Suspension & Termination

• These Terms remain effective until terminated by you or by Ridepe.
• You may stop using the Platform at any time to terminate these Terms.
• Ridepe may suspend or terminate your access at any time, with or without cause or notice, including for breach of these Terms.
• Upon termination, you shall remain liable for any payments accrued prior to termination.
• Provisions which by their nature should survive termination (including indemnity, confidentiality, and limitation of liability) shall survive.

Communications & Alerts

You agree that Ridepe may contact you via call, SMS, email, or in-app notification for booking confirmations, service updates, grievance redressal, or feedback. Such communications are transactional in nature and undertaken with your consent in connection with your use of the Platform, in compliance with applicable TRAI regulations.

Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RIDEPE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PLATFORM OR THE SERVICES OF ANY RENTAL PARTNER OR HOTEL PARTNER, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RIDEPE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AT ALL TIMES.

THE USER ACKNOWLEDGES AND VOLUNTARILY ASSUMES ALL INHERENT RISKS ASSOCIATED WITH OPERATING OR RIDING A RENTED TWO-WHEELER, INCLUDING THE RISK OF SERIOUS INJURY, PROPERTY DAMAGE, OR DEATH, WHICH MAY OCCUR WITHOUT FAULT ON ANY PARTY'S PART. BY USING THE SERVICES, THE USER EXPRESSLY ASSUMES SUCH RISK AND AGREES TO RIDE RESPONSIBLY, IN A FIT STATE, AND IN COMPLIANCE WITH ALL APPLICABLE LAWS.

Indemnity and Release

You agree to defend, indemnify, and hold harmless Ridepe, its affiliates, directors, employees, and Partners from any claims, losses, damages, or expenses (including reasonable legal fees) arising from: (a) any injury, death, or property damage arising from your use of a rented vehicle or stay at a booked accommodation; (b) your negligence or wilful misconduct; (c) your use of the Platform in violation of these Terms or applicable law; or (d) any third-party claims arising from your conduct.

To the extent permitted by law, you release Ridepe and its affiliates from all claims arising from your use of a rented vehicle or booked accommodation, including claims based on negligence, save where such release is prohibited by applicable law.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RIDEPE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF THE PLATFORM OR SERVICES. RIDEPE'S MAXIMUM TOTAL LIABILITY TO THE USER FOR ANY CLAIM, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE USER FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM. NO CLAIM MAY BE BROUGHT MORE THAN TWELVE (12) MONTHS AFTER THE CAUSE OF ACTION ARISES.

This limitation shall not apply to liability that cannot be excluded or limited under applicable law.

Force Majeure

Neither Party shall be liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including fire, epidemic, pandemic, strike, war, or act of God. The affected Party shall provide prompt notice and use reasonable efforts to resume performance once such circumstances cease.

Relationship Between User & Company

Nothing in these Terms shall be construed to create any partnership, joint venture, agency, or employment relationship between you and Ridepe. Ridepe acts solely as a marketplace facilitator connecting Users with independent Rental Partners and Hotel Partners.

Non-Assignment

These Terms are personal to you. You may not assign or transfer your rights or obligations under these Terms to any other person without Ridepe's prior written consent.

Governing Law, Jurisdiction and Dispute Resolution

• These Terms are governed by the laws of India.
• In the event of any dispute, difference, or claim arising out of or in connection with these Terms, the Parties shall first attempt to resolve the matter through good-faith negotiation within 30 days of written notice of the dispute.
• If such negotiation fails, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties, or in default of agreement, appointed in accordance with the said Act. The seat and venue of arbitration shall be Varanasi, Uttar Pradesh, and proceedings shall be conducted in the English language.
• Only where arbitration is not legally available or is waived by both Parties in writing shall the matter be subject to the exclusive jurisdiction of the courts at Varanasi, Uttar Pradesh.

Entire Agreement

These Terms, together with the Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and Ridepe regarding your use of the Platform and supersede all prior agreements or understandings.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following Grievance Officer is appointed to address concerns regarding content or breach of these Terms:

The Grievance Officer shall acknowledge complaints within 24 hours of receipt and use best efforts to redress the complaint within 15 days.

37.1 Nodal Officer (Consumer Protection)

In furtherance of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the same officer named above also serves as the Nodal Officer for consumer grievances. The Company shall acknowledge complaints within 48 hours and use best efforts to redress them within 30 days of receipt.

Support

For assistance, you may contact our support team via email at support@ridepe.co or through the Help & Support section on the Platform. Ridepe will address complaints in accordance with its standard policies and procedures. A User's disagreement with the outcome of a complaint shall not be deemed non-redressal by the Company.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.