Refund Policy

This Refund Policy explains how refunds are handled for bike rentals and hotel bookings made through our platform.

1. General Refund Terms

• Refund eligibility depends on the vendor's cancellation policy.
• Some bookings may be non-refundable.
• Convenience or service fees are generally non-refundable.

2. Bike Rental Refunds

• Refunds are provided based on cancellation timing.
• No refund for used rental duration.
• Security deposit will be refunded after bike inspection.
• Deductions may apply for damage, late return, or penalties.

3. Hotel Booking Refunds

• Refund depends on hotel vendor policy.
• Non-refundable bookings will not be eligible for refunds.
• Partial refunds may apply for early cancellations.

4. Refund Processing Time

• Approved refunds will be processed to the original payment method.
• It may take 5–10 business days to reflect in your account.

5. Failed or Cancelled Transactions

If a transaction fails but the amount is deducted, it will be automatically refunded by the payment provider within a few days.

6. Disputes

In case of disputes, users may contact our support team. We will coordinate with vendors to resolve the issue, but final decisions may depend on vendor policies.

7. Contact Us

If you have any refund-related queries, please contact our support team.